What's new at InSoft

Insoft Voyager* - The next generation Insurance Application

Over the past 12 months Insoft initiated a rewrite of the current InSoft10g using the latest Web 2.0 development technology. Insoft Voyager will run on a Linux based virtual machine reducing infrastructure costs and create an easy 1 click installation. Now very much underway this new application will offer not only a rework of the user interface but a raft of new and exciting features.

Here are just a few:

  • Customisable Dashboard - A Customized main screen with your relevant information. Voyager offers a large number of Portlets which display the information that you need to easily process business through the system.
  • Full Communications Module - Record ALL written communication directly against the client/policy/claim. Emailing directly from within the InSoft solution and also storing external emails within the system. You can send standard letters and attach documents, viewing all this communication from within a new single interface. No more emails getting lost in your email clients.
  • Customisable Management Reports - Customized customer documentation using Microsoft Word and BI-Publisher will be extended to all management reports.
  • Customisable Workflows - Match the way you do business with data driven customisable workflows. This means a unique workflow for your business.
  • Quotations - Moved to standardise the generation of quotations, embedding already created InSoft Online configurations into the Voyager interface. This enables you to create customisable new business data entry screens that allows you to offer your internal staff the ease of generating quotes that was previously given only to your customers and business partners.
  • Broker Net Accounting - Choose to maintain Gross and Commission transactions for your broker business or simply record the Net amount owed. The Gross and Commission information will always be available but accounts will only age the net amount due. Greatly simplifing the processing of broker receipts.
  • Named Driver details - Greatly simplify the rolling out of Vehicle based policies and save on ICGs creation by recording named drivers as specific items in the policy.
  • Direct Debit and Credit Card Processing - Out of the box integration with financial institutions means simplicity and savings on processing receipt transactions.
  • Direct Credit - Out of the box generated payment files with minimal customisation for automated payments via your bank.
  • Referral Scoring - Set a score to each of your referal criteria and refer any business that scores above a specified value.
  • Quote Groups - create several quotes for the same client and then convert the chosen quote to a policy once the customer decides which quote to accept. The system will remove all remaining options in the quote group. No more updating the same policy and having to set it back to the required options once the client decides.
  • Background Reporting - No more waiting for a long report to finish. Come back later and view the output.
  • Numerous Claim Enhancements - Assign a claim officer, set default reserves, automate review tasks, set reserve for Non Prop RI Recoveries, record named drivers, manage your own claim status' and pay directly via the bank interface process or DC.
  • Numerous Policy Enhancements - Insoft Online integration, referral processing, referal portlet (see quotes awaiting review) and policy approval process.
  • Numerous Account Enhancements - Payment approvals, separation of current and future transactions to greatly simplify ageing.

InSoft Voyager is set for release mid-2011 to existing customers and is FREE as part of your Annual Maintenance fee**
*Voyager is currently an internal project name and the product name may change prior to release.
**A time and materials project will likely be required to upgrade the solution.

New Zealand Police Association signs up with InSoft

New Zealand Police Association (NZPA) have signed a contract with InSoft to use InSoft Core and InSoft Online as the administration system for their Insurance division. This is a substantial deal and continues to cement InSoft in the NZ marketplace. The project implementation has already begun and the new InSoft system is slated to Go-Live on 4 August, 2008.

Data Bureau - Fiji

InSoft had been selected by Data Bureau Limited (Fiji) to develop their new Credit Management System. The new system has replaced a legacy system that was developed by Baycorp Advantage Limited (now Veda Advantage). The project has now been successfully completed and along with the straight migration of basic functionality, there are a large number of new enhancements that have greatly streamlined the business processes. The system has gone live on 1 October, 2007.

 

IAG - New Zealand - Technology Partnership

“Over the past ten months, TS and the Consumer Credit and Warranty team have been working on a new insurance system for our Swann and DriveRight brands. It launches today.

Called InSoft Core, the new system brings the Swann and DriveRight business together into one system, replacing more than four different applications the team was previously using”.

Consumer Credit and Warranty Manager Phil Hibbert says, “InSoft Core, which is designed using Oracle technology, stores a lot more information than we have been used to and will bring many benefits to the team”.

"We now have all of our customer’s information in one system and can check it at any time to get a good snapshot of each customer, how many and what type of policies they have with us, how many claims they’ve made and if they have a current claim, what the progress is."

Phil says the amount of information in the new system will also help them to see where they can make improvements in their operations, such as their claims process. It will also help with retention marketing for their long tail policies, in particular the warranty insurance.

"We're really pleased to have the new system up and running."